Shipping policy

Shipping Policy

Processing Time:
Orders are typically processed within 1-3 business days (Monday to Friday, excluding holidays). Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Rates:
We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on your delivery address and the size of your order.

  • Australia Standard Shipping: (AUD)

  • Flat rate $10 for orders up to $199  

  • Free Shipping: Orders $200 and over  

 

  • New Zealand Standard Shipping: (NZD)

  • Flat rate $20 for orders up to $199  

  • Flat rate $10 for orders $200 and over

Note: Rates may vary depending on the size and weight of your order, as well as the destination.

Free Shipping:
We offer free standard shipping on orders over $250. This offer is valid for Australian orders only.

International Shipping:
New Zealand just opened with more countries to follow soon. Please contact us for more information

Delivery Times:
Delivery times may vary based on your location and the shipping method selected. Once your order is shipped, you will receive an email notification with a tracking number to monitor your shipment’s progress.

Order Tracking:
Once your order has been dispatched, you will receive a tracking number to follow the progress of your shipment. You can track your order through the carrier's website or by using the link provided in the shipping confirmation email.

Lost or Damaged Packages:
We take every precaution to ensure your order is shipped securely. However, in the event your package is lost or damaged during transit, please contact our support team at [Your Contact Information]. We will work with the shipping carrier to resolve the issue promptly.

Address Issues:
Please ensure that the shipping address you provide at checkout is correct. We are not responsible for delays or additional charges caused by incorrect or incomplete shipping information.

Contact Us:
If you have any questions about shipping or need assistance with your order, please reach out to us at glowithrimanaus@gmail.com